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How Much Is Too Much?

When it comes to shipping and handling charges, there are no rules.

This story appears in the February 1998 issue of Entrepreneur. Subscribe »

Q: What are the guidelines for charging shipping and handling fees to a customer?

A: This question has an interesting answer. After several calls to various agencies, including the U.S. Postal Service and the Federal Trade Commission, the answer is: There are no guidelines. Companies can charge whatever they want for shipping and handling with impunity.

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