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Set the Model for Office Behavior

Even seemingly trivial acts of incivility can lead to reduced employee productivity and loyalty.

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This story appears in the April 2009 issue of Entrepreneur. Subscribe »

Any workplace is an eclectic group of personalities, and co-workers can rub each other the wrong way with the things they say and do. Some days, it's easy to annoy a co-worker without even trying.

But what about the subtle, petty slights that are meant to offend? Maybe it's an eye roll, a sarcastic reply or an exasperated sigh. These seemingly trivial acts of incivility speak volumes to employees on the receiving end who become less productive and less loyal.

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