United Front
Don't look now--you may soon be able to have all types of messages coming into a single inbox.
By
Mike Hogan
What if your voice mail, faxes, e-mail and instant messages were delivered to the same inbox? That would be a good thing-especially if you could pick just the message types and interface you wanted.
It's called unified messaging (UM) or unified communications (UC), and it's not new. It has been tried for years with limited success. That's going to change.
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