Soup's On! It started with the Soup Nazi. Now it's one of America's hottest restaurant concepts.
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Summers in New York are usually hot and steamy. But for once, this winter is expected to be hot and steamy, too--in the soup restaurant business, that is. During the past two years, a host of newcomers to the restaurant business have been racing to make soup "the next big thing." Their motto: "We want to be the next Starbucks." Yeah, well, who doesn't? The thing is, one of these folks just might do it.
The self-proclaimed leader of the pack is Daily Soup, with eight locations in New York City and another 10 expected to open on the East Coast early next year. "We always had multiple locations in mind when we started this," says Bob Spiegel, 36, who--along with partners Carla Ruben, 35, and Peter Siegel, 29--opened the first Daily Soup in November 1995.
That same month, something fortuitous occurred. A Thursday night "Must-See TV" lineup included a "Seinfeld" episode featuring a soup vendor who served up caustic curses with his cups of steamy ambrosia, earning him the moniker "Soup Nazi." That single episode, loosely based on Al Yeganeh, a real New York City soup seller for more than a decade, left Yeganeh stewing but inspired several wannabe "soupreneurs."
"The Seinfeld show was a major impetus for the expansion of the soup restaurant market," says Andrew Schnipper, co-owner of Hale & Hearty Soups, who says his soup business was already underway when the show aired. Now, with four New York City locations, he says, "If that show hadn't aired, we'd be one of the only ones selling soup."
With a concept for a soup business already in the works, Pak Melwani, 48, says the Seinfeld show was serendipitous. In what he calls a "spoof of a spoof," Melwani and co-founders Kumar Hathiramani, 38, and Surinder Aggarwal, 49, opened the doors at Soup Nutsy in 1996, featuring a caricature of a soup chef on its menus and serving up attitude with the dishes. The restaurant is no spoof now. In fact, it has attracted the interest of franchising investors like Boston Chicken Inc. founder George Naddaff, and plans are in the works to franchise the concept.
Entrepreneurs interested in getting into the market had better hustle while it's still young. And you'd better know how to fly by the seat of your pants. Interested in industry failure rates? Costs of doing business? You won't have luck researching the soup restaurant market. It's so new, the National Restaurant Association has yet to come up with any statistics on the industry.
From Soup to Nuts
Soup--it's the ultimate comfort food. Suffering from thesniffles? Feeling blue? Mom would inevitably make you a bowl ofchicken soup to cure your ills. Throughout history, soup has had aplace on the world's tables. So how did such an age-old staplebecome a hot new trend?
"I see it as similar to what happened with the coffeemarket, where people wanted something more upscale," saysSchnipper, 30, who owns the 2-year-old Hale & Hearty withbrother Jonathan, 31, and Douglas Boxer, 25.
More upscale is exactly what consumers are getting. Try Thaichilled melon with peanut; Jamaican goat curry; and cold soups likegazpacho and scallop ceviche. And there are always stand-bys likemulligatawny, matzoh ball and split pea for traditionalists.
Coming up with these soups and stews didn't come easy forany of the new soup vendors. Perfecting recipes is part of why ittook the Daily Soup group a year and a half to open its firstrestaurant. Even though Spiegel had been a chef for 17 years,making soup in such large quantities required a healthy dose oftaste-testing and a thorough knowledge of chemistry.
The experimentation is paying off, however. Soup entrepreneursare boasting long lines--even during the summer--of hungry NewYorkers willing to fork over $4 to $8 for a 12-ounce bowl of soup.Hale & Hearty's Schnipper says he serves as many as 500bowls of soup a day at each of his locations during the winter. Atmany of the new spots, a bowl of broth also comes with extras: ahunk of bread, a piece of fruit and sometimes a homemadecookie.
But don't let the idea of a one-product restaurant foolyou--the profit margins may not be as high as you think. Making 10to 15 different soups every day can require hundreds ofingredients, and many of those get tossed out after the stocks aremade. How does Daily Soup combat the profit margin problem? SaysSpiegel, "We're selling a lot of soup."
The Heat Is On
Recipes aren't the only things the new soup marketers areupdating for the '90s: Soup selling has taken a high-tech turn.Fax orders, phone orders and deliveries are common at the fledglingsoup restaurants. Daily Soup has taken the process one step furtherby taking orders via the Internet. New Yorkers can log on to thesite (http://www.dailysoup.com ), maketheir selection from the menu, choose one of the five locations,hit enter, and lunch is on the way. Spiegel says Daily Soup makesabout 50 deliveries per restaurant per day for orders placed on theWeb. Now if only they could deliver to St. Paul, Minnesota, on a40-below day.
That may not be far off for the Daily Soup team. Spiegel andcompany are already taking another cue from the savvy marketers atStarbucks: wholesaling their products to gourmet specialty storesand introducing a mail order arm. So far, the firm is deliveringsoups to New York City gourmet shops such as Balducci's andDean & Deluca.
At most soup restaurants, expansion through additional locationsis the number-one priority. "In the short term, we'retrying to capture the New York market. In the long term, we'retrying to capture the tri-state area and eventually, thenation," says Hale & Hearty's Schnipper.
The franchising route could prove a tasty alternative forentrepreneurs who can't find investors to fund the high cost ofopening company-owned soup restaurants. Like many other food-basedventures, the costs of opening a single soup restaurant can boil upto nearly $300,000. Schnipper says Hale & Hearty's centralkitchen, where they prep the soups for all their locations, setthem back nearly $500,000.
Store design may be costly, but it plays a huge part in creatinga company's overall image. Some of the new soup vendors areadopting a crisp, clean industrial look. But the image at Hale& Hearty is much like its name sounds: warm and comforting. Aglass wall filled with lentils, red beans, chickpeas and anassortment of other legumes adds color to the stores, which mainlyfeature earth tones. "You've got to remember, soup is alow-tech, earthy product, and that's the look we're goingfor," says Schnipper.
Earthy or minimalist, exotic flavors or traditional fare,friendly service or tough love--so far, many of the formulas seemto be working. Let's look at the 1997 revenue projections forsome of the key souperstars: Daily Soup's five eateries areexpected to hit the $7 million mark, Soup Nutsy's singletake-out-only location is looking at the $1 million range, and Hale& Hearty's four restaurants should gross between $500,000and $1 million each.
While these aren't the only players in the field,they've made some of the biggest strides in terms of expansion.Soup Nutsy's Melwani says the New York City market is alreadygetting saturated, which can only mean some of the current playerswon't be around in years to come. "Sure, there will befall-off; maybe two or three companies will survive," saysMelwani. "We want to be one of the survivors."
Al Yeganeh isn't letting the newcomers pass him by. He, too,is joining in the expansion frenzy by partnering with a marketingguru in an effort to take his soups nationwide. And how doesYeganeh feel about all the other soupsters who are jumping into thestew? "I don't see them as competition," he says,"and I'm never going to have any competition."
Dishing of Soup
- Americans consume more than 10 billion bowls of soup everyyear.
- Americans buy 57 million gallons of soup during the month ofJanuary.
More, Please
31.8 percent of Better Homes and Gardens subscribers saythey are preparing more soups than they were two years ago.
Bowled Over
The most popular restaurant soup offerings:
- French onion
- New England clam chowder
Want to Know More?
- The Soup Bible by David Paul Larousse (John Wiley &Sons, $49.95) provides a tasty mix of soup recipes and the historyof soup.
- Mimi Sheraton serves up charming anecdotes with her chickensoup recipes from around the world in The Whole World LovesChicken Soup (Warner Books, $22.95).
Frances Huffman, a freelance writer in Pacific Palisades,California, is a former senior writer for Entrepreneur.
Contact Sources
Daily Soup, (212) 633-1800
Hale & Hearty Soups, 75 Ninth Ave., New York, NY10011, (212) 255-2400
Soup Kitchen International, 259A W. 55th St., New York,NY 10019, (212) 757-7730
Soup Nutsy, 148 E. 46th St., New York, NY 10017, http://www.soupnutsy.com