Should you use the tight job market to replace mediocre employees?
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Last year, Matt DeLine, founder and CEO of San Diego HotelReservations Inc., was hiring almost everyone who applied. Thescramble to fill jobs was insane: "There wasn't time evento do reference checks," he says. "It was a frustratingtime."
He wasn't alone: A Challenger, Gray & Christmas surveylast year found that three out of five small-business owners werehiring virtually anyone with a pulse-including underqualifiedworkers who affected the bottom line with poor customer service anddecreasing product quality. "[Employers] had to get theirorders out, so they hired people who weren't as productive andcouldn't do the job as well," says John Challenger, CEO ofChallenger, Gray & Christmas Inc., an international outsourcingand research firm in Chicago.
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