The Secret's Out

Want to grow your small company with the brilliance of amarketer from Mensa? Want a business-building strategy that wouldhave Bill Gates groveling at your feet? Want to pull it off withoutbreaking a sweat or breaking the bank? No problem. Just reach outto your existing customer base--whether that's three customersor 3,000--as Entrepreneur's marketing experts have longrecommended. As we begin a new era of more sophisticatedcompany-to-customer interactivity, this approach becomes even morepotent as a marketing tool . . . and, we felt,merited a special update to brief you on all the possibilities aswe quickly approach the new millennium.

We've all seen and admired examples of marketing genius overthe past few decades--like that of Walter E. Diemer, who diedrecently at age 93 and who sold us on a gooey pink substance called"Double Bubble" chewing gum. And let's not forgetwhoever talked us into potbellied pigs for pets. But in 2000 andbeyond, the golden statuettes for marketing genius will be handedout to entrepreneurs of another sort: those who realize thesmartest marketing move is to develop unbreakable relationshipswith their current customers.