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Web-based collaboration technology plays go-between when face-to-face isn't possible.

This story appears in the October 2008 issue of Entrepreneur. Subscribe »

Considering its focus on PBX and telecom, 24-by-7 Service Inc. felt awfully disconnected from its customers, and that was translating into too many delinquent accounts.

Adopting web-based application Clarizen not only improved internal collaboration among 24-by-7's employees, but it also helped the company connect better with clients and cut billing cycles by up to three days.

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