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Under Pressure

Every time the phone rings, it's a stressed-out employee calling in sick. What can you do?

This story appears in the April 2000 issue of Entrepreneur. Subscribe »

Our super-fast has finally led to super-fed-up workers,who are calling in sick in droves simply because they feel entitledto days off. is at an all-time high for the second yearin a row, accounting for 19 percent of unscheduled absencesaccording to the 1999 CCH Unscheduled Absence Survey.

Though absenteeism declined 7 percent last year, unscheduledabsences still cost employers an average of $602 per employeeannually. And a good chunk of that change can be attributed to arise in reported stress (which tripled between 1995 and 1999) andthe subsequent spread of the entitlement mentality (which more thandoubled).

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