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Control Issues

Is one of your employees building an empire right under your nose?

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This story appears in the October 2001 issue of Entrepreneur. Subscribe »

Last year, the management team of a small technology firm wastrying to understand why projects were coming in late and overbudget. The company hired Leslie Kossoff, owner of KossoffManagement Consulting in San Mateo, California, to find theproblem. All roads led her to the firm's lead softwaredesigner. Only he knew the foundation code for the company'ssoftware programs. Even worse, he refused to share it with otherdesigners. His secrecy was a huge drain on productivity.

"Designers were always waiting for him. They could readonly aspects of his code and didn't know if their work would becompatible," Kossoff says.

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