Here's the No. 1 Thing You Must Do When Interviewing Candidates As interviewers, particularly in a virtual world, we must show up intentionally.

Two years ago, when I was interviewing for a role over the phone, the interviewer was beyond distracted.

"Hold on one sec," she said on seven occasions. "One sec" turned into minutes upon minutes. When she finally got back on the call, she was still distracted. I'd have to remind her of the question she'd asked and re-start my answer all over again.

Her 12-year-old daughter was repeatedly bouncing a basketball very loudly. Her email was pinging in the background. Her husband came in to ask where their son's soccer cleats were.