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The Service That Helped an Ecommerce Site Fix Its Shipping Woes This company was tired of high prices and little transparency.

By David Port

This story appears in the November 2016 issue of Entrepreneur. Subscribe »

Terry Lee, COO of MeUndies
Brian Higbee

The faster the Los Angeles-based online underwear retailer MeUndies grew, the more frustrated its COO, Terry Lee, became. The problem was shipping: The now 5-year-old company was manufacturing in Asia and using a freight forwarder to manage the logistical tangle of international shipping to get the product to the States. "We were paying a lot of money but getting zero transparency around pricing and the bare minimum in terms of service and flexibility," Lee says. So he set out to find a better fit for his shipping needs.

Related: Taking On An Existing Business? Don't Prove Too Much, Too Soon.

The fix