Bad Reviews
The Maker of an Internet-Connected Garage Door Disabled a Customer's Device Over a Bad Review
'I'm sorry Dave, I'm afraid I can't do that.'
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4 min read
3 Ways to Turn a Startup's Bad Professional Review Around
Bad reviews often arise because a company attempts to run before it can walk. So, if this is you, don't "run" just yet.
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5 min read
6 Rules for Influencing How Customers Will Review Your Brand
Just one bad review can have a devastating impact.
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6 min read
7 Ways to Soothe a Customer Complaining Online
Customers can complain anonymously but you have to respond publicly. Be nice and patient.
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3 min read
How to Respond to Bad Reviews to Build Customer Loyalty
Here's what to do when your business gets slammed on Yelp or other review sites.
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3 min read