BlackBerry

Customer Experience

Staying Ahead of the Curve: How the Customer Experience Is Evolving

Abandoned but not alone, BlackBerry shows us all that the customer experience is everything. The smartest businesses anticipate customer needs before they manifest.

Want to Be Successful? Keep It Real.

Executives who have lost touch with reality have sunk many once-thriving businesses.

Qualcomm Must Refund BlackBerry $815 Million in Fees

Qualcomm is also the recipient of a lawsuit from Apple and the subject of multiple government investigations into its business practices.

BlackBerry's Smartphone Market Share Has Reached 0 Percent

The creator of the iconic "CrackBerry" has fallen far behind its competitors.

In a First With an Automaker, BlackBerry Signs Software Deal With Ford

Blackberry has signed a deal with Ford Motor Co.

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BlackBerry May Put Android System on New Device

Sources say the move is an acknowledgement that its revamped line of devices has failed to win mass appeal.
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How BlackBerry Plans to Win Your Heart Again

CEO John Chen says the company is working on a set of products that will help it to regain its faltering share of the smartphone market.
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Upping Its Security Cred, BlackBerry Buys Software Maker WatchDox

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