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Time to get your SPDs and SBCs straight. Wait, you don't know what those even are?
Have you considered how simply shutting up and listening could make you more effective?
Cloud-based systems are an agile, multi-modal tool for better customer relationship management.
Select the correct method by weighing the task at hand, the recipient, a message's urgency and the potential risk of a misunderstanding.
Public relations firms are offering DIY courses in marketing to businesses that cannot otherwise afford their services.
The language professional peers understand is often confounding to the audience waiting to listen to your story.
How your startup uses language to shape the customer experience says a lot about what it believes in.