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An Open Letter To 'Open Letter' Writers

An open letter can be a great way to air your grievances -- but make sure you do it right.

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.

9 of the Biggest Complaints About the Apple Watch

The smartwatch has only been available for a little more than a week, but early adopters and reviewers have already pointed out some of its shortcomings.

3 Dirty Little Habits That Will Kill Your Entrepreneurial Dreams

If it seems like everyone else is succeeding but you -- you might be sabotaging your success with these bad behaviors.

Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.

If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.

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