customer centricity
Being Customer Centric Has Nothing To Do With Your Customers — Here's Where You Should Start.
The customer experience boils down to behaviors, mindset and organizational culture.
Is the Customer Always Right? How to Understand Customer-Centric Thinking to Drive Engagement
"The customer is always right" is not just a rule anymore; it's about exploring why customers want what they want.
If You Want to Be More Successful Than Your Competition, You Need This Mindset to Win
It's time to make your business less about you and more about your customers.
The Future is 'Phygital': What Customer Experience Experts Need to Know
Here's how CX teams can adapt to consumer demand for a hybrid physical and digital experience.
The Power of Purpose: Fostering Authentic Consumer Relationships in an Era of Woke Capitalism.
Brands are enhancing their social responsibility, resulting in a bigger connection to their consumer base.
Is Your Business Catering to Its Customers Or Its Product?
Product-centric focus can detract from customer experience. Here's how to change that.
Instructions in Customer Centricity from Jet Airways
Recognize That There is No Such Thing as "My Typical Customer", averages can be deceptive
One Size Does Not Fit All: Customer Centricity Is The Key To Differentiate Your Business
You focus on what those customers want to achieve in their businesses and you evolve your organization around their needs.