Etiquette Guy

Business Plans

You're Not Using the Phone Enough and It's a Problem

Stop only texting and emailing.

Business Culture

Be Honest: Are You the Office Bully?

Take the quiz to find out.

Thought Leaders

If You Work From Home, Do This Every Day

It's time to give yourself a break.

Thought Leaders

The Don't-Be-a-Schmuck Guide to Rescheduling

Yes, it happens to everyone, but there's a right way and a wrong way to go about it.


Why Your Emails Could Use an Exclamation Point (or Three)

Punctuation and other markers -- emoticons, slang and the like -- serve as stand-ins for facial expression and vocal intonation.

Thought Leaders

Don't Pop Your Top: 5 Thoughts to Keep You Calm in an Angry Moment

Even when anger takes over your brain, your inner Hulk can stay restrained.


Why Silence Really Is Golden

Sometimes saying nothing speaks volumes.