Online Returns

News and Articles About Online Returns

Improve Management of Retail Returns for a Better Customer Experience
Retail Businesses

Improve Management of Retail Returns for a Better Customer Experience

Poor returns policies and cumbersome returns processes are a significant obstacle to future sales.
Peter Sobotta
This Surprising Customer Service Exchange Has Gone Viral
Customer Service

This Surprising Customer Service Exchange Has Gone Viral

When a Zulilly shopper wanted to return a winter coat, she got an answer she didn't expect.
Carly Okyle
Why It's Time for Retailers to Embrace Online Returns
Online Returns

Why It's Time for Retailers to Embrace Online Returns

Make sure you see a good return policy as a critical step, not an afterthought.
Chris Dunn
4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)
Return Policy

4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)

One way to give customers a special perk they will remember is to pay the return freight for undesired goods.
Harry Whitehouse
OK

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