Online Returns

Predictive Analytics

How to Boost Customer Loyalty Using Analytics and Actionable Insights

Returns data offers companies priceless insights that improve the customer experience.

Improve Management of Retail Returns for a Better Customer Experience

Poor returns policies and cumbersome returns processes are a significant obstacle to future sales.

This Surprising Customer Service Exchange Has Gone Viral

When a Zulilly shopper wanted to return a winter coat, she got an answer she didn't expect.

Why It's Time for Retailers to Embrace Online Returns

Make sure you see a good return policy as a critical step, not an afterthought.

4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)

One way to give customers a special perk they will remember is to pay the return freight for undesired goods.

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