Online Returns

News and Articles About Online Returns

This Surprising Customer Service Exchange Has Gone Viral
Customer Experience

This Surprising Customer Service Exchange Has Gone Viral

When a Zulilly shopper wanted to return a winter coat, she got an answer she didn't expect.
Carly Okyle
Why It's Time for Retailers to Embrace Online Returns
Marketing Bootcamp

Why It's Time for Retailers to Embrace Online Returns

Make sure you see a good return policy as a critical step, not an afterthought.
Chris Dunn
4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)
Customer Experience

4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)

One way to give customers a special perk they will remember is to pay the return freight for undesired goods.
Harry Whitehouse