Refunds
Air India Adopts Salesforce Agentforce to Streamline Refunds, Enhance Passenger Experience
Air India streamlines refund processes with Salesforce Agentforce, automating routine tasks using agentic AI, reducing delays, minimising human effort, and enhancing customer experience with faster resolutions and real-time updates.
Stop Chasing These Vanity Metrics if You Want to Succeed
Don't chase after superficial metrics; instead, concentrate on what is truly important.
Why Amazon, Zara, and H&M Are Losing Customer Loyalty and Paying a Very Costly Price
Why risk obliterating customer trust for a few dollars? That's the high-stakes gamble that's plaguing the business landscape as companies increasingly implement return fees.
Indonesia Is All Set to Become the Next Co-working Hub
With GoWork bagging huge funds, the battle for co-working dominance will further intensify in 2018
What are the #3 Major Challenges that Social Entrepreneurs Face
'There is hardly any impact investment in India and entrepreneurs need catalytic grant especially in their first or second year of entrepreneurship'
#5 Key Issues in Travel Industry That Will Affect Your Next Business Trip
From customers' point of view, some tech-savvy companies have positioned themselves as the de-facto intermediaries
10 Reasons You Should Try Contentmart.com
The list of benefits a startup can earn from Contentmart's offerings is endless.
Judge Orders Amazon Refunds for Children's In-app Purchases
The ecommerce giant must set up a year-long process to reimburse parents whose children made in-app purchases without permission.
What's In Store for Startup Hiring In 2016 and Beyond?
Mindless growth has clearly taken a backseat and startups are looking to strengthening their presence in fewer cities and focusing on unit economics.
Microsoft Will Give You Money for Your Old MacBook
The company is paying $200 for Windows machines and $300 for Apple ones.
Snuggie Maker Wrapped Up in Not-So-Cozy Advertising Fraud Charges
Turns out Allstar's 'buy one, get one free' ad hook was allegedly cloaked in trickery. Now the as-seen-on-TV giant is forking over $8 million to settle charges that it hoodwinked customers.
Right or Wrong, You're Not Going to Win the Argument With the Customer
Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
FTC Orders Apple to Pay a Minimum of $32.5 Million Over In-App Purchases
The tech company agreed to refund parents whose children made in-app purchases without their knowledge.
Entitled to a Shipping Refund? Get Help Collecting It.
If your shipment was late, you might be owed a refund. Our three experts explain what to keep in mind.