Refunds

Snuggie Maker Wrapped Up in Not-So-Cozy Advertising Fraud Charges

Turns out Allstar's 'buy one, get one free' ad hook was allegedly cloaked in trickery. Now the as-seen-on-TV giant is forking over $8 million to settle charges that it hoodwinked customers.

Right or Wrong, You're Not Going to Win the Argument With the Customer

Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.

Gene Marks

FTC Orders Apple to Pay a Minimum of $32.5 Million Over In-App Purchases

The tech company agreed to refund parents whose children made in-app purchases without their knowledge.

Laura Entis

Entitled to a Shipping Refund? Get Help Collecting It.

If your shipment was late, you might be owed a refund. Our three experts explain what to keep in mind.

Samantha Drake