Response Time

Customer Service Depends on Relationships Even in the Mobile Age
Customer Service

Customer Service Depends on Relationships Even in the Mobile Age

Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
Cynthia Johnson | 6 min read
What Is Your Internet Response Strategy?

What Is Your Internet Response Strategy?

If you don't have a process, in writing, for following up sales leads you are not likely to follow up at all.
Grant Cardone | 5 min read
Managing a Crisis to Avert #Majorfail

Managing a Crisis to Avert #Majorfail

Having an airtight crisis response plan in place can help mitigate even the worst disaster.
Brenton Hayden | 7 min read
3 Key Steps for Crisis Communication

3 Key Steps for Crisis Communication

No business is immune to experiencing a crisis, but how a company responds determines if it can weather the storm or not.
Small Business PR | 3 min read
Beat Your Competition Into the Ground

Beat Your Competition Into the Ground

Customers remember what's put out in front of them first, so it pays to be fast.
John Brubaker | 4 min read

More From This Topic

Customer Support Is as Easy as 1, 2, 3
Customer Support

Customer Support Is as Easy as 1, 2, 3

Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.
Chris Herbert and Christian Smith | 4 min read