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Response Time

Customer Service

Customer Service Depends on Relationships Even in the Mobile Age

Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.

What Is Your Internet Response Strategy?

If you don't have a process, in writing, for following up sales leads you are not likely to follow up at all.

Managing a Crisis to Avert #Majorfail

Having an airtight crisis response plan in place can help mitigate even the worst disaster.

3 Key Steps for Crisis Communication

No business is immune to experiencing a crisis, but how a company responds determines if it can weather the storm or not.

Beat Your Competition Into the Ground

Customers remember what's put out in front of them first, so it pays to be fast.

More From This Topic

Customer Support

Customer Support Is as Easy as 1, 2, 3

Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.