Reviews

Netflix to Replace 5-Star Ratings With Thumbs Up or Down

You either liked it or you didn't; no more internal debates over just how much or how little you enjoyed something.

Angela Moscaritolo

· 2 min read

What 70 Airbnb Stays Can Teach Anyone About Running Any Business

Anticipate needs, don't lose your cool, and manage expectations, just to start.

Ashlea Halpern

· 5 min read

If You Want to Be a Successful Entrepreneur, Ask Yourself These Questions

The quality of your life is determined by the questions you ask yourself.

Peter Voogd

· 2 min read

Amazon Sues More Than 1,000 People Over Fake Reviews

Some Fiverr users were allegedly paid to publish Amazon reviews.

Jon Fingas

· 1 min read

How to Get Your Business on Amazon's New Home Services Platform

Amazon is giving small businesses a way to reach customers, but is looking for a particular set of criteria.

Laura Entis

· 2 min read

5 Steps to Align Your Reward Process and Reach Your Company Goals

Ambitious goals and transparency on progress radically improves engagement.

Kris Duggan

· 4 min read

4 Cool-Headed Strategies for Responding to Negative Comments Online

These days, when a customer is upset with their experience, the first thing they do is announce their opinion on social media and web forums.

Terry Powell

· 4 min read

Leverage Honest Reviews to Rack Up New Customers

Candid feedback from past clients can prompt potential buyers to move forward with a purchase.

Karen Mishra

· 3 min read

Right or Wrong, You're Not Going to Win the Argument With the Customer

Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.

Gene Marks

· 5 min read

The 4 E's of Exceptional Entrepreneurship

The hardest part about being an entrepreneur isn't coming up with the next genius idea, it's getting it out there.

Jeff Boss

· 3 min read

French Court Sides With Business Owner Over Negative Online Review

The decision creates a new crime of 'being too highly ranked' on a search engine, the blogger says.

Geoff Weiss

· 3 min read

Behind the Curtain of Yelp's Powerful Reviews

The website could bring in more customers, or scare them away. Can business owners do anything to fight back?

Leigh Held

· 7 min read