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Reviews

Online Reviews

5 Tips for Getting More Online Reviews for Your Small Business

A good old-fashioned 'thank you' online or in person goes a long way toward convincing customers to give you 'stars.'

Can the Annual Review Be Replaced By an App?

More companies are turning to apps that offer real-time feedback from bosses, peers and subordinates alike. But do they work?

Respect People's Right to Review Your Company Online, Even When There's Bitching Involved.

"Asking if a company has ever had a bad review online is like asking if someone's ever been on a bad date," said one president.

Netflix to Replace 5-Star Ratings With Thumbs Up or Down

You either liked it or you didn't; no more internal debates over just how much or how little you enjoyed something.

What 70 Airbnb Stays Can Teach Anyone About Running Any Business

Anticipate needs, don't lose your cool, and manage expectations, just to start.

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