Setting Expectations

Leadership

Empower Your Customers and Exceed Expectations With These 3 Customer Service Strategies

Customer expectations have transformed radically — here's how to keep exceeding them.

Leadership

3 Ways to Align Expectations Within Your Team

If everyone on your team has a different vision for achieving a goal, you may be setting yourself up for failure.

Growing a Business

Set Yourself Up for Success By Setting Expectations

It doesn't matter if you have a dynamite product or brilliant service to offer. If you don't establish boundaries and expectations with customers, they'll be disappointed.

Leadership

Why Establishing High Expectations Is a Quality of Good Leadership

Regardless of your leadership style, it's important to raise the bar and help your team rise to meet it.

Starting a Business

10 Mistakes People Make When Starting a Digital Marketing Agency

Focus on showing customers the value you bring to the table, gain their trust and make them see you're the expert they need.

Employee Experience & Recruiting

What Clark Griswold's 'Christmas Vacation' Teaches Us About the Employee Experience

The Christmas comedy classic brilliantly reveals the consequences of failing to meet the unspoken, but not unreasonable, expectations employees have.

Productivity

How to Finish 2016 With a Bang

Use the momentum of Q4 to slingshot yourself to greater success in the new year.

Career

The 4 Essentials You Must Know to Hire Freelancers Effectively

Freelance workers can benefit your business. Make sure you are making the best use of their time -- and your money.

Marketing

Exceeding Client Expectations Just Leads to Really Entitled Clients

The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.

Leadership

Busy Is As Busy Does

Instead of calling yourself busy, say you are setting priorities.

Thought Leaders

The Antidote for Overwhelm Is Asking for What You Need

If you never tell people you need a break, don't be surprised when they push you to the snapping point.