Setting Expectations

Thought Leaders

Customer expectations have transformed radically — here's how to keep exceeding them.

Thought Leaders

Building a Business

Thought Leaders

Building a Business

Focus on showing customers the value you bring to the table, gain their trust and make them see you're the expert they need.

By JC Hite

Building a Business

The Christmas comedy classic brilliantly reveals the consequences of failing to meet the unspoken, but not unreasonable, expectations employees have.

Entrepreneurs

Use the momentum of Q4 to slingshot yourself to greater success in the new year.

By Sean Kelly

Building a Business

Freelance workers can benefit your business. Make sure you are making the best use of their time -- and your money.

Marketing

The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.

Thought Leaders

Instead of calling yourself busy, say you are setting priorities.

By Jim Joseph

Thought Leaders

If you never tell people you need a break, don't be surprised when they push you to the snapping point.