social customer service
Growing a Business
4 Surefire Ways to Be Exceptional With Your Customer Care
The better you are to your customers, the better they are to you. Here's how this lesson translates to business and why you should do the same.
Marketing
3 Mistakes That Undermine Using Social Media for Customer Service
In just five years social media has gone from an innovation in customer service to a requirement. Not every company is getting it right.