Leyla Seka

Leyla Seka

SVP & GM of Desk.com
Leyla Seka is the senior vice president and general manager of Desk.comSalesforce's all-in-one customer service app for fast-growing companies. In her six years at Salesforce, Seka has held a variety of positions across product management, product marketing and business operations, helping to build a scalable infrastructure to support the company’s business. Prior to Salesforce, she worked in product management and marketing organizations at Primavera Systems (acquired by Oracle), Evolve Software, Vivant and Eutron SPA. Seka also spent two years as a Peace Corps officer in Mali.
6 Ways to Turn Every Customer Interaction Into an Opportunity
Customer Service

6 Ways to Turn Every Customer Interaction Into an Opportunity

Have you ever considered complaints as a way to impress customers and keep 'em coming back?
A Girl's Guide to Finding an Awesome Mentor (and Being One)
Mentorship

A Girl's Guide to Finding an Awesome Mentor (and Being One)

Sixty-seven percent of women rate mentors as extremely important. So why have 63 percent never had one?
6 Things You Need to Know About Offering Global Support
Global Expansion

6 Things You Need to Know About Offering Global Support

Finding staff who speak the local lingo is just the start.
6 Reasons Every Company Needs a Customer Service Roadmap
Customer Service

6 Reasons Every Company Needs a Customer Service Roadmap

As your business grows, it's important to have plans in place so you're not caught off guard.
What the Airplane 'Knee Defender' Teaches Us About Human Empathy
Company Culture

What the Airplane 'Knee Defender' Teaches Us About Human Empathy

You might think empathy is just a touchie-feelie hippie notion, but it's also smart business.
5 Tips on Building an Epic Customer-Support Team
Customer Service

5 Tips on Building an Epic Customer-Support Team

When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. Here are a few secrets on creating a rock-star customer-service team.
Your Secret Resource to Get a Better Product: Customer Service
Customer Service

Your Secret Resource to Get a Better Product: Customer Service

Move beyond the minimum viable product with the help of your staff to develop the most valuable product.