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News and Articles About Customer Loyalty
Creating Customers for Life: 50 Resources on Loyalty, Churn and Customer Retention
Earning customer loyalty is an uphill battle, but it is always worth the effort.
Are You Really Listening to Your Customers?
Core client service issues often fall through the cracks. Talking to those who purchase your products is a vital entrepreneurial opportunity.
Spare Me Your Platitudes. Customers Are Tired of Insincere Support.
Does the stat game interfere with businesses growth? It certainly seems like it, especially if you're looking to hack a specific metric up and to the right.
Richard Branson on Envisioning Your Business's Future
It's easy to get lost in the here and now, but planning for what comes next is crucial to your business's success.
Be Like That Great College Roommate. Build Brand Loyalty in 4 Ways.
Businesses can cultivate close relationships with their clientele. It just requires time and effort.
How to Increase Revenue Without Actually Selling
You are sitting on a gold mine. Here is how to capitalize on it.
5 Ways to Dazzle and Delight Your Customers This Holiday Season
Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
The Wait for Apple's iPhone 6 Smashes Record in Manhattan
The line of people out front of Apple's flagship store was completely ridiculous.
The 3 Ways Respecting Your Team Builds Your Business
As leaders do unto employees, so employees do unto customers.
S. Chris Edmonds
The 3 Characteristics of Brands That Command Customer Loyalty
The few companies that have won the customer's implicit trust offer valuable lessons.
How Are Your Visitors Engaging With Your Website?
Just having information on your website isn't enough. You need to ensure the important content is prominent and then take action to measure user engagement.
4 Ways Large Companies Can Rediscover Their Inner Startup
If your brand feels a bit stale lately, it may be time to get back in touch with your startup roots. Here is how.
Andrew H. Goldberg
Right or Wrong, You're Not Going to Win the Argument With the Customer
Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
To Keep Buyers From Cheating on You, Always Be Loyal to Them
Stop thinking 'close the deal' and start thinking 'begin the relationship.'
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