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Business Travel Awards 2016: Best Hotel Concierge

This story appears in the May 2016 issue of Entrepreneur. Subscribe »

Akbar Yungai started as a bellhop, working his way up to the front desk at Renaissance Atlanta Midtown Hotel, and is now on the brand’s elite Navigator program -- where, instead of standing behind a desk, the 30-year-old approaches guests and encourages them to leave the well-trodden tourist paths. 

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