KT Prasad
Bio
KT Prasad is the Country Sales Director for Zendesk, India. Since joining the Indian office of the San Francisco based SaaS Company in September 2016, he has been responsible for Business growth with a focus on helping customers transform their customer service into meaningful customer engagement with beautifully simple solutions.
He has a Bachelor of Engineering (Mechanical) degree from the Karnatak University and over 20 years of management experience in some of the top companies from the software and services industry. Prior to joining Zendesk, KT was the General Manager with Hewlett-Packard Enterprise responsible for Microsoft Business Applications, Asia Pacific and Japan. He was in charge of delivering Microsoft based business applications such as Dynamics CRM and Dynamics Axapta and leading HPE’s Enterprise Cloud Solutions strategy for Microsoft applications. Prior to HPE, KT spent time with Adea, PSI Data Systems and Agilisys (formerly known as netdecisions) where he played various leadership roles.
In every role that he has held, his basic objectives have been; driving customer satisfaction, improving integration across business units and addressing the unique technology needs of customers.
Latest
Lessons from Relationships and Marriage in Developing a Customer Experience Strategy
What is the strategy that brands can look at to offer a superior experience? A key approach is the omnichannel one
CX Trends to Watch in 2019
When it comes to a business's customer support functions, ML and AI technologies will free up human agents so they can take on more complex customer problems
Why it is Important to Build Trust in Financial Services
Businesses win trust by offering not just what customers have come to expect as standard but beyond
Omnichannel or Multichannel: What's the Future of Retail in India?
Rapid digitization, mobile revolution, and e-commerce in India have come together to change the face of retail
CSAT And The Art Of Keeping Customers Happy
CSAT or Customer Satisfaction is a method to evaluate the satisfaction quotient of a customer after every transaction.
Poor Customer Service - Industry Norm or Business Fatigue
Today easy-to-use and extremely convenient customer service tools are on offer, which even agents without typing qualifications could use
More Authors You Might Like
-
Sherin Shibu
News Reporter
-
Ashley Hubka
Senior Vice President & General Manager, Walmart Business
-
Blake Johnson
Los Angeles entrepreneur & investor