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Damage Control: 6 Ways to Respond to Negative Reviews Entrepreneurs share what they do when customers tell the world they messed up.

By Entrepreneur Staff

This story appears in the September 2017 issue of Entrepreneur. Subscribe »

Matthew Chase

When you mess up, your customers let you know -- and thanks to social media, they let everyone know. So we asked: How do you respond to negative reviews online?

Related: 7 Ways to Use Negative Customer Feedback to Beat the Competition

1. Admit your mistakes

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