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Damage Control: 6 Ways to Respond to Negative Reviews

Entrepreneurs share what they do when customers tell the world they messed up.

This story appears in the September 2017 issue of Entrepreneur. Subscribe »

When you mess up, your customers let you know -- and thanks to social media, they let everyone know. So we asked: How do you respond to negative reviews online?

Matthew Chase

Related: 7 Ways to Use Negative Customer Feedback to Beat the Competition

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