Business Travel Awards 2016: Best Hotel Concierge One man goes above and beyond to make his hotel hospitable.

Akbar Yungai started as a bellhop, working his way up to the front desk at Renaissance Atlanta Midtown Hotel, and is now on the brand's elite Navigator program -- where, instead of standing behind a desk, the 30-year-old approaches guests and encourages them to leave the well-trodden tourist paths.

How do you keep up with the newest things to recommend?

Before I go to work, I hit up an art gallery or a restaurant to see what it's all about. Today I stopped by a bistro called Article 14, chatted with the owner, checked out the decor and menu. The hard thing for some people is researching stuff they're not into -- like visiting the children's museum if you don't have kids -- but I love uncovering new gems.