We Test-Drive a Personal Chat Bot for Customer Service MyCyberTwin offers businesses a chatty bot to keep customers company.
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Ever wish you had a clone? We're not quite there yet, but how about a "cyber twin" while you wait? Sydney-based MyCyberTwin offers a high-tech twist to online interaction with clients. The company injects a "virtual human"--aka, a cyber twin--into the process of responding to customer queries. The company offers several automated discussion tools it hopes will allow even small firms to host meaningful, automated interactions with clients.
"We are bringing legitimate artificial intelligence to the sales and customer management process," says co-founder and chief innovation officer John Zakos. "And we are doing it at a cost that any company can afford."
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