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Why You Have to Get Better at Saying 'No'

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This story appears in the March 2015 issue of Start Up.

A while back, I met with an employee to do an interim performance review. I was excited because I was about to surprise her with a significant pay increase in recognition of extra responsibilities she had taken on. At the end of the review I told her what her new salary would be, and the entirety of her expressionless response was: "I thought this would come much sooner."

You know that "wah, waah, waaah" cartoon sound when something ends in excruciating disappointment? Yeah, that.

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