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5 Problems With Business Hotels (and How to Solve Them) Hotels that cater to business people would do well to pay heed to these common gripes.

By Bruce Schoenfeld

Opinions expressed by Entrepreneur contributors are their own.


As big a fan as I am of today's business hotels--and I've said repeatedly in this space that they're the best part of traveling for work--I'm reminded almost every week that there is room for improvement.

Drawing on conversations with other road regulars and on my own experience, I've compiled a list of hotel gripes. All are easy enough to fix with minimal investment, training or policy changes. And unlike airlines, which are stuck in a financial box with a product that has become a commodity, most hotels seem to truly care what their customers want. Nevertheless, these same issues keep showing up at hotels across the country, from bargain brands to four- and five-star chains.

No bathtub.
Who are these focus-group participants telling hotel executives that business travelers don't take baths? Air travel is more physically taxing than ever, and after pulling a Rollaboard through an airport, packing and unpacking my computer bag at security, lifting my suitcase (stuffed to the limit so I don't need to check anything) to the baggage compartment and then on and off the rental car shuttle, I relish a hot soak. But walk-in showers, once found only in wheelchair-accessible rooms, are replacing bathtubs with each new round of renovations.