For Subscribers

Want More Customers? Use This Simple 5-Step Process to Create an Irresistible Pitch It's not hard to get customers to "yes" if you know what they need.

By Terry Rice Edited by Frances Dodds

This story appears in the September 2023 issue of Entrepreneur. Subscribe »

Q: I have a great idea for a service, but how do I know if people want it? - Shana, Tucson, AZ

If you want to create an irresistible offer, you can't start with your solution. You must start with other people's problems — and those problems must be big enough that they'll pay to solve them.

How do you know what they'll pay for? Ask them!

Yes, this sounds time-consuming. But it's simpler than it sounds. Here's an effective approach that's worked for me: Survey people on LinkedIn, and craft an offering based on the answers you get. Here's how.

Related: The 7 Elements of an Irresistibly Compelling Offer

Image Credit: Federico Gastaldi

Step 1: Create your survey.

Google Forms will do fine. Your survey should read like a dialogue — you're trying to understand their problem and desired solution. Here are a few generic starter questions, which you should make specific to your industry:

  • What is the most difficult hurdle you deal with daily?
  • What would life look like after you overcame that hurdle?
  • What's blocking you right now from overcoming that hurdle?
  • If you had a magic wand and could create the perfect solution, what would it be?
  • If someone created that perfect solution for you, how much would you pay for it?

Step 2: Build your list.

You don't need to have a large following on LinkedIn. You just need a good search strategy.

Start by searching for your target audience. Be as specific as possible. For example, if you offer solutions for HR pros, search "Human Resources Managers" and filter by industry, location, or anything else.

Related: The Step-By-Step Guide to Finding Your Niche and Target Market

Step 3: Reach out.

This is a numbers game. Aim to get around 60 responses, which means you may need to direct-message hundreds of people. Remember this is the part where other people give up.

To get you started, here's the outreach message I used when crafting a program for consultants: "Hey [name], I see you're a consultant and I'm wondering if I can ask you a few questions about your daily challenges, and potential solutions, for a coaching program I'm working on. If you're able to help I'll pass along a brief survey, which should take 5 minutes to complete. Thanks!" My first blast went out to 200 people. It took six hours and netted me 45 responses.

Step 4: Study the results.

Remember when you asked people how much they'd pay for a solution? Look at people's answers to that. If they were vague or skipped it, filter them out — they're not your audience.

For the respondents who are left, check out their answers to the "If you had a magic wand…" question. Patterns should emerge. Start to think about the overlap between these people's needs and what you're capable of offering. That's the starting point for your new service.

Related: 4 Powerful Communication Strategies to Win Any Sales Pitch

Step 5: Develop and pitch.

Once you know what your audience wants, you can create a solution for them. And once you do that, you also have your first sales leads!

When you're ready, DM these people again to tell them the good news: You've solved their problem.

Here's a starting point for what to send them: "Thanks again for your time. Based on your feedback, I've created the following solution. And here's a tip on solving one of the challenges you referenced…"

Of course, you'll want to customize that (and don't sound too "salesy"). Look closely at how they answered the question, "What would life look like after you overcame that hurdle?" Use their language in your pitch — because now you know the ideas that will resonate with them.

You asked. You learned. You helped. Now that's service.

Terry Rice

Entrepreneur Staff

Business Development Expert-in-Residence

Terry Rice is the Business Development Expert-in-Residence at Entrepreneur and Managing Director of Growth & Partnerships at Good People Digital; an agency that provides marketing and monetization solutions for entrepreneurs. He writes a newsletter about how to build your business and personal resilience and personal brand in just 5 minutes per week and created a revenue optimization checklist to help you multiply your income potential. 

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Side Hustle

She Quit Her Job at Trader Joe's After Starting a Side Hustle With $800 — Then She and Her Brother Grew the Business to $20 Million

Jaime Holm and Matt Hannula teamed up to build a business in an industry that "didn't exist" yet.

Buying / Investing in Business

Former Zillow Execs Target $1.3T Market

Co-ownership is creating big opportunities for entrepreneurs.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2025.

Business News

Nissan Is Doubling Its Initial Layoff Announcement, Cutting 20,000 Jobs: 'A Wake-Up Call'

The automaker is dealing with slowing sales and a recent failed merger with Honda.

Growing a Business

This Local Bakery Has Lines Out the Door. Here Are the Secrets to Its Success.

Known for its viral flat croissants and innovative desserts, Alexander's Patisserie also excels in hands-on leadership and team culture.

Business News

Microsoft Is Laying Off Over 6,000 Employees, About 3% of Its Workforce. Here's Why.

The company said the cuts will affect all divisions and locations, with a focus on managers.