Apology

Leadership

The 5 Secrets of a Validating Apology

Effective leaders encourage vulnerability and promote the use of validating apologies to resolve issues with and among their team members and to preserve their brand and reputation.

Thought Leaders

The 5-Step Process to Owning Up to Your Professional Mistakes

You might keep making new mistakes, but never repeat an old one.

Business News

Southwest Airlines Is Giving Out Vouchers for Passengers Caught in Cancellation Chaos

If Southwest canceled your flight recently, you might qualify.

Thought Leaders

The Wing Founder Audrey Gelman Says She Made Big Mistakes

The former CEO of the women's coworking space is speaking out to take responsibility for how the company mistreated employees of color and sustained classist structures.

Business News

Ellen DeGeneres Is the New-Era Example Business Leaders Can Learn From

The beleaguered talk show host's public-facing apology is a testament to putting a stake in the ground and pledging new intentions.

Thought Leaders

It's Time for Women to Stop Apologizing So Much

Save your 'sorries' for a rainy day.

Social Media

What You Can Learn From This YouTube Star's Apology Debacle

Logan Paul said he was sorry -- twice -- after he seemingly filmed and posted video of the body of a person who had committed suicide.

Leadership

3 Secrets to a Sincere Apology

Leaders who apologize for their mistakes are actually perceived as stronger and more inspirational than those who don't acknowledge their mistakes, according to a study.

Living

Why You Should Stop Saying Sorry, According to Science

New research shows that apologies can have negative effects.

Leadership

5 Ways to Keep Your Head When Things Get Testy in the Workplace

Cooling down after a confrontation takes focus and insight.

Travel

What You Can Learn From British Airways's IT Meltdown That Left Passengers Stranded

Invest in systems you need and keep your customers informed.

Operations & Logistics

The Number One Lesson You Can Learn from Fyre Festival: Preparation is Everything

Make sure that you create the infrastructure needed to deliver on your promises.

Business News

Trump and Clinton Are Case Studies in How Not to Apologize

Researchers have determined what constitutes a "full apology.'' We're sorry to tell you both candidates fall short, though one more than the other.

Leadership

Hillary Clinton and the Etiquette of Issuing a Proper Apology

The Democratic presidential nominee has done a reasonably good job of dampening the uproar she sparked by labeling of half of Trump supporters "deplorables.''