The 5 Secrets of a Validating Apology
Effective leaders encourage vulnerability and promote the use of validating apologies to resolve issues with and among their team members and to preserve their brand and reputation.
The 5-Step Process to Owning Up to Your Professional Mistakes
You might keep making new mistakes, but never repeat an old one.
Southwest Airlines Is Giving Out Vouchers for Passengers Caught in Cancellation Chaos
If Southwest canceled your flight recently, you might qualify.
The Wing Founder Audrey Gelman Says She Made Big Mistakes
The former CEO of the women's coworking space is speaking out to take responsibility for how the company mistreated employees of color and sustained classist structures.
Ellen DeGeneres Is the New-Era Example Business Leaders Can Learn From
The beleaguered talk show host's public-facing apology is a testament to putting a stake in the ground and pledging new intentions.
It's Time for Women to Stop Apologizing So Much
Save your 'sorries' for a rainy day.
What You Can Learn From This YouTube Star's Apology Debacle
Logan Paul said he was sorry -- twice -- after he seemingly filmed and posted video of the body of a person who had committed suicide.
3 Secrets to a Sincere Apology
Leaders who apologize for their mistakes are actually perceived as stronger and more inspirational than those who don't acknowledge their mistakes, according to a study.
Why You Should Stop Saying Sorry, According to Science
New research shows that apologies can have negative effects.
5 Ways to Keep Your Head When Things Get Testy in the Workplace
Cooling down after a confrontation takes focus and insight.
What You Can Learn From British Airways's IT Meltdown That Left Passengers Stranded
Invest in systems you need and keep your customers informed.
The Number One Lesson You Can Learn from Fyre Festival: Preparation is Everything
Make sure that you create the infrastructure needed to deliver on your promises.
Uber CEO Travis Kalanick Says He Needs to 'Grow Up' After Video of Argument With a Driver Released
Well … it's about time.
Trump and Clinton Are Case Studies in How Not to Apologize
Researchers have determined what constitutes a "full apology.'' We're sorry to tell you both candidates fall short, though one more than the other.
Hillary Clinton and the Etiquette of Issuing a Proper Apology
The Democratic presidential nominee has done a reasonably good job of dampening the uproar she sparked by labeling of half of Trump supporters "deplorables.''