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Emotional Intelligence

Trump and Clinton Are Case Studies in How Not to Apologize

Researchers have determined what constitutes a "full apology.'' We're sorry to tell you both candidates fall short, though one more than the other.
Apology

Hillary Clinton and the Etiquette of Issuing a Proper Apology

The Democratic presidential nominee has done a reasonably good job of dampening the uproar she sparked by labeling of half of Trump supporters "deplorables.''
Take It From The Pros

10 Rules for Success as a Woman

Quit apologizing when you didn't do anything wrong and when you share the credit, keep the portion that is rightfully yours.
Customer Relationship Management

3 Ways to Offer a Sincere Apology to Clients

Since nobody is perfect, everybody needs to learn how to persuasively say "I'm sorry.''
Take It From The Pros

Next Time You Apologize, Say More Than 'I'm Sorry.'

Quit your dramatic, insincere apologies and life will be better at work and home.
Apology

Microsoft Apologizes for Chatbot's Racist, Sexist Tweets

The company says that the program's tweets 'do not represent who we are or what we stand for, nor how we designed Tay.'
Microsoft

Microsoft Apologizes for Scantily-Clad Dancers at GDC Party

Phil Spencer, the head of Xbox, said Xbox and Microsoft were represented 'in a way that was absolutely not consistent or aligned to our values.'
Marc Andreesen

Marc Andreessen Apologizes for Tweets About India

The prominent venture capitalist and Facebook board director had condemned the Indian government for banning the social-media company's free Internet service.
Advertising

Why the Bloomingdale's Ad Was an Inexcusable Marketing Mistake

The ad that was suggestive of rape was inexcusable. Bloomingdale's response wasn't much better.