What You Can Learn From This YouTube Star's Apology Debacle
Logan Paul said he was sorry -- twice -- after he seemingly filmed and posted video of the body of a person who had committed suicide.
Why You Should Stop Saying Sorry, According to Science
New research shows that apologies can have negative effects.
5 Ways to Keep Your Head When Things Get Testy in the Workplace
Cooling down after a confrontation takes focus and insight.
What You Can Learn From British Airways's IT Meltdown That Left Passengers Stranded
Invest in systems you need and keep your customers informed.
Uber CEO Travis Kalanick Says He Needs to 'Grow Up' After Video of Argument With a Driver Released
Well … it's about time.
Trump and Clinton Are Case Studies in How Not to Apologize
Researchers have determined what constitutes a "full apology.'' We're sorry to tell you both candidates fall short, though one more than the other.
Hillary Clinton and the Etiquette of Issuing a Proper Apology
The Democratic presidential nominee has done a reasonably good job of dampening the uproar she sparked by labeling of half of Trump supporters "deplorables.''