Apology

It's Time for Women to Stop Apologizing So Much
apologies

It's Time for Women to Stop Apologizing So Much

Save your 'sorries' for a rainy day.
Nicolette Amarillas | 6 min read
What You Can Learn From This YouTube Star's Apology Debacle

What You Can Learn From This YouTube Star's Apology Debacle

Logan Paul said he was sorry -- twice -- after he seemingly filmed and posted video of the body of a person who had committed suicide.
Nina Zipkin | 4 min read
3 Secrets to a Sincere Apology

3 Secrets to a Sincere Apology

Leaders who apologize for their mistakes are actually perceived as stronger and more inspirational than those who don't acknowledge their mistakes, according to a study.
Vanessa Van Edwards | 4 min read
Why You Should Stop Saying Sorry, According to Science

Why You Should Stop Saying Sorry, According to Science

New research shows that apologies can have negative effects.
Rose Leadem | 2 min read
5 Ways to Keep Your Head When Things Get Testy in the Workplace

5 Ways to Keep Your Head When Things Get Testy in the Workplace

Cooling down after a confrontation takes focus and insight.
Eric Samson | 5 min read

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What You Can Learn From British Airways's IT Meltdown That Left Passengers Stranded
Business Travel

What You Can Learn From British Airways's IT Meltdown That Left Passengers Stranded

Invest in systems you need and keep your customers informed.
Nina Zipkin | 3 min read
The Number One Lesson You Can Learn from Fyre Festival: Preparation is Everything
Failure

The Number One Lesson You Can Learn from Fyre Festival: Preparation is Everything

Make sure that you create the infrastructure needed to deliver on your promises.
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Uber CEO Travis Kalanick Says He Needs to 'Grow Up' After Video of Argument With a Driver Released
Uber

Uber CEO Travis Kalanick Says He Needs to 'Grow Up' After Video of Argument With a Driver Released

Well … it's about time.
Rose Leadem | 3 min read
Trump and Clinton Are Case Studies in How Not to Apologize
Emotional Intelligence

Trump and Clinton Are Case Studies in How Not to Apologize

Researchers have determined what constitutes a "full apology.'' We're sorry to tell you both candidates fall short, though one more than the other.
Gregg Ward | 5 min read
Hillary Clinton and the Etiquette of Issuing a Proper Apology
Apology

Hillary Clinton and the Etiquette of Issuing a Proper Apology

The Democratic presidential nominee has done a reasonably good job of dampening the uproar she sparked by labeling of half of Trump supporters "deplorables.''
Jacqueline Whitmore | 5 min read
10 Rules for Success as a Woman
Women in Business

10 Rules for Success as a Woman

Quit apologizing when you didn't do anything wrong and when you share the credit, keep the portion that is rightfully yours.
Carol Roth | 6 min read
3 Ways to Offer a Sincere Apology to Clients
Customer Relationship Management

3 Ways to Offer a Sincere Apology to Clients

Since nobody is perfect, everybody needs to learn how to persuasively say "I'm sorry.''
Jacqueline Whitmore | 4 min read
Next Time You Apologize, Say More Than 'I'm Sorry.'
Leadership

Next Time You Apologize, Say More Than 'I'm Sorry.'

Quit your dramatic, insincere apologies and life will be better at work and home.
Nate Regier | 5 min read
Microsoft Apologizes for Chatbot's Racist, Sexist Tweets
Apology

Microsoft Apologizes for Chatbot's Racist, Sexist Tweets

The company says that the program's tweets 'do not represent who we are or what we stand for, nor how we designed Tay.'
Reuters | 3 min read
Microsoft Apologizes for Scantily-Clad Dancers at GDC Party
Microsoft

Microsoft Apologizes for Scantily-Clad Dancers at GDC Party

Phil Spencer, the head of Xbox, said Xbox and Microsoft were represented 'in a way that was absolutely not consistent or aligned to our values.'
Reuters | 2 min read