Apology - Page: 3
This Horribly Insensitive Marketing Campaign Is Everything Marketing Shouldn't Be
An airport parking reservations site recently used the death of a man at Chicago's O'Hare airport as an opportunity to promote its service. Customers were outraged. As they should have been.
The 3 Things You Need to Do When You've Upset Your Customer
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
U.K. to Investigate Facebook's 'Poorly Communicated' Psych Experiment
‘We never meant to upset you,' said Facebook's Sheryl Sandberg in an apology that failed to acknowledge the polarizing content of the experiment itself.
OK, You Can Sue Us: General Mills Scraps Controversial Terms of Service Updates
Bowing to customer outrage, the food giant has done an about-face on its terms of service.
Dove Pulls NJ 'Armpit' Billboard in Wake of Criticism
Unilever made the call to drop a Dove ad that called New Jersey 'the Armpit of America.'
What a Train Conductor Taught All of Us About Customer Service
A New York-area train conductor messed up big time, causing a hassle for hundreds of commuters. What he did next is a lesson for us all.
Customers Still Furious Over 1-800-Flowers' Valentine's Day Flop
Besieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers.