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Etiquette

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Everyone wants praise but nice people often are often inadvertently rude when they receive it.
Business Etiquette

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Yes, it happens to everyone, but there's a right way and a wrong way to go about it.
Take It From The Pros

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Maybe you think you're being polite but everybody else thinks you're being a jerk.
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Why Your Emails Could Use an Exclamation Point (or Three)

Punctuation and other markers -- emoticons, slang and the like -- serve as stand-ins for facial expression and vocal intonation.
Office Etiquette

9 Rules of Open-Office Etiquette

When the rules of open-office etiquette are observed, camaraderie, communication and collaboration will ensue.
Professionalism

The 5 Elements of the Consummately Tactful Professional

The ability to speak truthfully without causing offense is an invaluable asset in the world of business.
Email

20 Things You Are Doing Wrong With Email

Email is a reflection of our personal brand. Why, then, do so many people fail to proofread what they wrote, regretfully send out angry messages and disregard basic etiquette?
Closing Sales

No Successful Salesperson Is Too Proud to Use Any of These 12 Shameless Tactics

There is nothing wrong with "returning'' a call the prospect said they were going to give you but, apparently, has forgotten to.
Email

The Do's and Don'ts of Email Etiquette

Don't forget, when dashing off an email, that a person you have a business relationship with will judge you by what you write.