Business Etiquette

12 Passive-Aggressive Phrases That Can Destroy Your Business

Maybe you think you're being polite, but everybody else thinks you're being a jerk.

John Rampton

10 Things to Never Say in an Email

Emails can stick around for a long time, and you never know what might get dug up down the road.

Glassdoor

My Experience and a New Study Agree: Bungled Conference Calls Cost Businesses Big Money

We got on the phone with the client to clear the air and save the project. They fired us instead.

Gene Marks

7 Ways to Break Bad High-Tech Habits

Improve your professional and personal life with these simple tips.

The 9 Indisputable Rules of Techno-Etiquette

How we communicate has changed, but our need to treat others with respect has not.

Business Etiquette Basics From Around the World (Infographic)

Know these cultural differences before you take your business to a new country.

Rose Leadem

How I Turned Cell Phone Addiction Into a PR Opportunity

Having dinner with business associates? Put down the damn phone.

Kate Rockwood

8 Ways to Gracefully Receive a Compliment

Everyone wants praise but nice people often are often inadvertently rude when they receive it.

How to Rock the Company Picnic and Go Home With Your Reputation Intact

The trick is being the life of the party without later being the butt of the jokes.

The Don't-Be-a-Schmuck Guide to Rescheduling

Yes, it happens to everyone, but there's a right way and a wrong way to go about it.

Ross McCammon

Why Your Emails Could Use an Exclamation Point (or Three)

Punctuation and other markers -- emoticons, slang and the like -- serve as stand-ins for facial expression and vocal intonation.

Ross McCammon