call center


Acusan de racismo a empresa de inteligencia artificial por alterar el acento de los empleados de un call center mediante software

La compañía fue señalada por modificar el acento de personas para que sonaran más americanas, una empresa de IA fue acusada de racismo.


Why Most Sales Scripts Suck (And What You Should Do Instead)

By using a sales structure and not sale scripts, you will win more sales, and that too consistently


Solving Contact Center Woes With Customer Engagement

Companies that operate call centers are rethinking how they interact with customers.


#5 Cloud Telephony Trends to Shape Advocacy in 2017

With improving internet quality, cloud communication is as reliable as existing telecommunication networks and cheaper to boot.

Growing a Business

Everything I Learned About Professional Life, I Learned in a Call Center

Leadership? Teamwork? Adaptability? It's all there.