Chat apps

The big opportunity for businesses to win with this technology lies with how well it succeeds in making their customer interactions more personable and intuitive.

Google Hangouts will be split into Hangouts Meet and Chat, the latter of which is a lot like Slack.

Once you've launched your chatbot on Messenger, what's next?

Having a website became standard for every business years ago. That same process is just beginning for chatbots.

These emerging options can help users make meaningful connections offline, express themselves through visual media or simply host real-time chats with groups of friends when you can't get together in person.

Intelligent automation has hit local businesses, and it's actually outperforming humans.