CX
Why Great Customer Experience Starts With Inspired Leadership
Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results
By 2027 AI Will Transform CX Operations: Agents Have To Become Tech Savvy
Over next three years, 81% CX leaders believe that Artificial Intelligence will change CX for the better
This is What is Missing From Your Customer Experience Playbook
One-size-fits-all customer experience playbooks don't exist — and for good reason. Every business has distinct customers with distinct feelings, needs and preferences.
10 Ways to Use AI for Hyper-Personalized Marketing
The future of marketing is not just about privacy and personalization. It's predictive, proactive and powered by AI.
The Only Way to Win Over Customers Is to Become Their First Choice. Here's How to Do It.
The best businesses focus their customer experience programs on doing the things that delight customers and put them ahead of their competition. Here are three little secrets to achieving this goal.
Are the Days of Good Customer Service Over? These 7 Hacks Can Bring it to Life at Your Company
Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.
This is the Worst Possible Way You Can Make A Customer Feel (and How To Avoid It)
The most cringeworthy customer service mistake you're probably making and the customer service training tips for making it stop.
These 2 Crucial Customer Service Moments Give You 80% Of Your Value — Here's How to Capitalize on Them
Want to give yourself a massive leg up on your competitors? Transform how your customer service is perceived by focusing on these two moments in the customer journey.
How to Turn an Upset Customer Into Your Company's Best Advocate
The secrets of turning upset customers into raving fans, courtesy of the scientifically proven principle called "the service recovery paradox."
The Best Customer Service Companies Spend These 8 Minutes A Day Becoming Better Than the Rest of Us
These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the Ritz-Carlton of Industry X" or "the Zappos of Industry Y."
5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels
Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.
3 Ways to Authentically Brand Yourself as Customer Friendly
Three strategies to improve your customer experience and create a brand of CX excellence
Why Customer Experience is the Secret to Revenue Growth and Business Success
The customer experience (CX) is one of the organizational pillars for growth, and it would behoove business leaders to make it a top consideration as they begin planning for 2023.