Disagreement

It's inevitable you'll run up against ideas that contradict one another. Make a plan to deal with it, and don't ignore the emotional aspects.

The ability to agree with a customer is senior to all the other rules of selling.

A functional workplace of diverse people and ideas is fertile ground for creativity -- and for conflict. Here's how to be a good referee.

So simple, yet so effective.

Consider how to truly listen to another colleague. You'll arrive at better discussions, decisions and results.