Net Promoter Score

Business News

Why Focusing on KPIs Too Much Can Backfire

There's a big problem with glorifying KPIs — or at least relying on them too much. And too many companies today are falling into this trap.

Business News

Your Net Promoter Score Is Vital to Your Business. Here's What It Is and How to Improve It.

In this modern age, there's no excuse for a bad net promoter score.

Business News

With Net Promoter Surveys, Grow Your Company Without Spending Big on Marketing

They can help you learn valuable insights from existing customers -- and increase sales.

Business News

Entrepreneurs: Here's What You Need to Know About Your Company's 'Net Promoter Score'

NPS is crucial to understanding the health of your business when you ask customers "the most important question of all."

Growth Strategies

CSAT And The Art Of Keeping Customers Happy

CSAT or Customer Satisfaction is a method to evaluate the satisfaction quotient of a customer after every transaction.