Net Promoter Score
Growing a Business
Why Focusing on KPIs Too Much Can Backfire
There's a big problem with glorifying KPIs — or at least relying on them too much. And too many companies today are falling into this trap.
Growing a Business
Your Net Promoter Score Is Vital to Your Business. Here's What It Is and How to Improve It.
In this modern age, there's no excuse for a bad net promoter score.
Growing a Business
With Net Promoter Surveys, Grow Your Company Without Spending Big on Marketing
They can help you learn valuable insights from existing customers -- and increase sales.
Marketing
Entrepreneurs: Here's What You Need to Know About Your Company's 'Net Promoter Score'
NPS is crucial to understanding the health of your business when you ask customers "the most important question of all."
Growth Strategies
CSAT And The Art Of Keeping Customers Happy
CSAT or Customer Satisfaction is a method to evaluate the satisfaction quotient of a customer after every transaction.