Problem Customers

News and Articles About Problem Customers

How One Man Figured Out to Get a Free Starbucks Drink Every Day
Starbucks

How One Man Figured Out to Get a Free Starbucks Drink Every Day

In a move that is both genius and ethically questionable, he uses Starbucks cards and a complicated order to get free coffee.
April Walloga
4 Times You Need to Say Goodbye to a Client
Customer Relationship

4 Times You Need to Say Goodbye to a Client

Nobody likes a break up, but sometimes it's the best thing to do for your business.
Deborah Mitchell
How to Work With a Narcissist
Psychology

How to Work With a Narcissist

Tips and tricks for managing relationships with a less-than-ideal personality type.
Rebekah Iliff
5 Tried and True Ways to Calm Down a Difficult Client
Difficult Clients

5 Tried and True Ways to Calm Down a Difficult Client

You can't make everyone happy all the time but you can always listen and offer solutions.
Pratik Dholakiya
7 Strategies to Succeed With That Demanding, Difficult Customer
Difficult Clients

7 Strategies to Succeed With That Demanding, Difficult Customer

Understand how to deflect and bypass a client's anger to meet your goals.
Sherrie Campbell
The Essential Script for Releasing a Client
Problem Customers

The Essential Script for Releasing a Client

It's awkward, but knowing how to say adieu to a problem customer can make all the difference.
Kate Swoboda
Don't Fire These 3 Rotten Customers, Profit From Them
Customer Experience

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
Gene Marks
How Would You Handle These 7 Situations? Would You Pass the 'Diaper Test'?
Ethics

How Would You Handle These 7 Situations? Would You Pass the 'Diaper Test'?

There are many moral and ethical questions business owners face on a regular basis. Is there a right way to do things?
Gene Marks
Before You Break Up With That Problem Customer, Go Down This List
Customers

Before You Break Up With That Problem Customer, Go Down This List

Firing a client is a very serious decision that should not be taken lightly. So do these four things before it gets to that point.
Doug and Polly White
How to Deal With Headache-Inducing Customers
Customer Experience

How to Deal With Headache-Inducing Customers

While most customers are happy when companies offer solutions and try to help , there are a few types of customers who will never be happy. Here is how to deal with them.
Logan Strain
When to Fire That, Er, Abusive or Disruptive Customer
Customer Experience

When to Fire That, Er, Abusive or Disruptive Customer

If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.
Chip R. Bell
Breaking Up With a Client: What to Say
Customer Experience

Breaking Up With a Client: What to Say

If you need to end a business relationship, our experts have suggestions to make those difficult conversations go a little easier.
Amy S. Choi
What to Do Before Firing a Problem Client
Customer Experience

What to Do Before Firing a Problem Client

When frustration levels are high, beware of making a hasty decision about difficult customers. Here's what you need to know before letting them go.
Gwen Moran