Problem Customers

5 Tips for Dealing with Unhappy Clients

If you simply demand pay, you will have won the battle and lost the war.

How One Man Figured Out to Get a Free Starbucks Drink Every Day

In a move that is both genius and ethically questionable, he uses Starbucks cards and a complicated order to get free coffee.

April Walloga

4 Times You Need to Say Goodbye to a Client

Nobody likes a break up, but sometimes it's the best thing to do for your business.

How to Work With a Narcissist

Tips and tricks for managing relationships with a less-than-ideal personality type.

Rebekah Iliff

5 Tried and True Ways to Calm Down a Difficult Client

You can't make everyone happy all the time but you can always listen and offer solutions.

7 Strategies to Succeed With That Demanding, Difficult Customer

Understand how to deflect and bypass a client's anger to meet your goals.

The Essential Script for Releasing a Client

It's awkward, but knowing how to say adieu to a problem customer can make all the difference.

Kate Swoboda

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.

Gene Marks

How Would You Handle These 7 Situations? Would You Pass the 'Diaper Test'?

There are many moral and ethical questions business owners face on a regular basis. Is there a right way to do things?

Gene Marks

Before You Break Up With That Problem Customer, Go Down This List

Firing a client is a very serious decision that should not be taken lightly. So do these four things before it gets to that point.

How to Deal With Headache-Inducing Customers

While most customers are happy when companies offer solutions and try to help , there are a few types of customers who will never be happy. Here is how to deal with them.

Logan Strain

When to Fire That, Er, Abusive or Disruptive Customer

If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.

Chip R. Bell