More Posts on Problem Customers
5 Tried and True Ways to Calm Down a Difficult Client
You can't make everyone happy all the time but you can always listen and offer solutions.
7 Strategies to Succeed With That Demanding, Difficult Customer
Understand how to deflect and bypass a client's anger to meet your goals.
Don't Fire These 3 Rotten Customers, Profit From Them
Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
How Would You Handle These 7 Situations? Would You Pass the 'Diaper Test'?
There are many moral and ethical questions business owners face on a regular basis. Is there a right way to do things?
Before You Break Up With That Problem Customer, Go Down This List
Firing a client is a very serious decision that should not be taken lightly. So do these four things before it gets to that point.
When to Fire That, Er, Abusive or Disruptive Customer
If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.