Elevate your company out of the deadly commodity zone by creating "wow" moments in your customer service experience, a proven way to build customer loyalty, engagement and ambassadorship.
Don't let misfit customers drain your resources and derail your business. Here are six red flags that should tell you that you need to fire that problematic customer before one more payment gets processed.
Most situations are resolvable, but it's important to know when to go your separate ways.
Good customers are the lifeblood of any business and toxic customers are the bane of every business.
If you simply demand pay, you will have won the battle and lost the war.
In a move that is both genius and ethically questionable, he uses Starbucks cards and a complicated order to get free coffee.
Tips and tricks for managing relationships with a less-than-ideal personality type.
You can't make everyone happy all the time but you can always listen and offer solutions.
Understand how to deflect and bypass a client's anger to meet your goals.
It's awkward, but knowing how to say adieu to a problem customer can make all the difference.
Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
There are many moral and ethical questions business owners face on a regular basis. Is there a right way to do things?
Firing a client is a very serious decision that should not be taken lightly. So do these four things before it gets to that point.
While most customers are happy when companies offer solutions and try to help , there are a few types of customers who will never be happy. Here is how to deal with them.