Problem Customers

Leadership

Stop Losing Millions Due to Bad Customer Service — 5 Ways to Retain Customers and Drive Growth

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them.

Leadership

Empower Your Customers and Exceed Expectations With These 3 Customer Service Strategies

Customer expectations have transformed radically — here's how to keep exceeding them.

Leadership

The Ultimate 6-Step Guide to Building Lifelong Customers with Excellent Customer Service

Elevate your company out of the deadly commodity zone by creating "wow" moments in your customer service experience, a proven way to build customer loyalty, engagement and ambassadorship.

Thought Leaders

6 Red Flags That Tell You It's Time to Fire That Customer — Now

Don't let misfit customers drain your resources and derail your business. Here are six red flags that should tell you that you need to fire that problematic customer before one more payment gets processed.

Leadership

5 Reasons to Fire a Customer -- Plus 5 Steps to Take Before You Do

Most situations are resolvable, but it's important to know when to go your separate ways.

Leadership

5 Good Reasons to Fire Your Worst Customers

Good customers are the lifeblood of any business and toxic customers are the bane of every business.

Thought Leaders

5 Tips for Dealing with Unhappy Clients

If you simply demand pay, you will have won the battle and lost the war.

Business News

How One Man Figured Out to Get a Free Starbucks Drink Every Day

In a move that is both genius and ethically questionable, he uses Starbucks cards and a complicated order to get free coffee.

Growing a Business

4 Times You Need to Say Goodbye to a Client

Nobody likes a break up, but sometimes it's the best thing to do for your business.

Operations & Logistics

How to Work With a Narcissist

Tips and tricks for managing relationships with a less-than-ideal personality type.

Leadership

5 Tried and True Ways to Calm Down a Difficult Client

You can't make everyone happy all the time but you can always listen and offer solutions.

Marketing

7 Strategies to Succeed With That Demanding, Difficult Customer

Understand how to deflect and bypass a client's anger to meet your goals.

Growing a Business

The Essential Script for Releasing a Client

It's awkward, but knowing how to say adieu to a problem customer can make all the difference.

Growing a Business

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.

Employee Experience & Recruiting

How Would You Handle These 7 Situations? Would You Pass the 'Diaper Test'?

There are many moral and ethical questions business owners face on a regular basis. Is there a right way to do things?