Problem Customers
Stop Losing Millions Due to Bad Customer Service — 5 Ways to Retain Customers and Drive Growth
Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them.
Empower Your Customers and Exceed Expectations With These 3 Customer Service Strategies
Customer expectations have transformed radically — here's how to keep exceeding them.
The Ultimate 6-Step Guide to Building Lifelong Customers with Excellent Customer Service
Elevate your company out of the deadly commodity zone by creating "wow" moments in your customer service experience, a proven way to build customer loyalty, engagement and ambassadorship.
6 Red Flags That Tell You It's Time to Fire That Customer — Now
Don't let misfit customers drain your resources and derail your business. Here are six red flags that should tell you that you need to fire that problematic customer before one more payment gets processed.
5 Reasons to Fire a Customer -- Plus 5 Steps to Take Before You Do
Most situations are resolvable, but it's important to know when to go your separate ways.
5 Good Reasons to Fire Your Worst Customers
Good customers are the lifeblood of any business and toxic customers are the bane of every business.
5 Tips for Dealing with Unhappy Clients
If you simply demand pay, you will have won the battle and lost the war.
How One Man Figured Out to Get a Free Starbucks Drink Every Day
In a move that is both genius and ethically questionable, he uses Starbucks cards and a complicated order to get free coffee.
4 Times You Need to Say Goodbye to a Client
Nobody likes a break up, but sometimes it's the best thing to do for your business.
How to Work With a Narcissist
Tips and tricks for managing relationships with a less-than-ideal personality type.
5 Tried and True Ways to Calm Down a Difficult Client
You can't make everyone happy all the time but you can always listen and offer solutions.
7 Strategies to Succeed With That Demanding, Difficult Customer
Understand how to deflect and bypass a client's anger to meet your goals.
The Essential Script for Releasing a Client
It's awkward, but knowing how to say adieu to a problem customer can make all the difference.
Don't Fire These 3 Rotten Customers, Profit From Them
Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
How Would You Handle These 7 Situations? Would You Pass the 'Diaper Test'?
There are many moral and ethical questions business owners face on a regular basis. Is there a right way to do things?