Responsiveness

Business News

How to Find Out Who's Talking About You Online

Get ahead of the commentary with these simple tips.

Business News

How Businesses Need to Change Their Leadership Style in a Tumultuous World

Here is how to develope organizational leaders to meet the challenges ahead.

Business News

How Often is Too Often to Send Client Updates?

Don't be a pest but don't think a weekly "all is well" notification is all it takes.

Technology

Technology Trends That Will Radically Change The Face Of Customer Care

Technology that'll improve customer experience will significantly help in sales

Business News

Don't Mistake Lack of Response for Lack of Respect

The flipside of having so much contact with people through email and social media is that we feel more offended when we don't get a response.

Business News

The Hidden Costs of Ignoring Email

Behind every unanswered email in your inbox is a somebody drawing unpleasant conclusions about you.