Responsiveness
Technology Trends That Will Radically Change The Face Of Customer Care
Technology that'll improve customer experience will significantly help in sales
Don't Mistake Lack of Response for Lack of Respect
The flipside of having so much contact with people through email and social media is that we feel more offended when we don't get a response.
The Hidden Costs of Ignoring Email
Behind every unanswered email in your inbox is a somebody drawing unpleasant conclusions about you.
