Retention

Growth Strategies

Customer Retention Begins on the Front Lines

Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
Marketing

How This Woman Went From Creating Nativity Scenes to Having 165 Retail Locations

The founder of furniture company Sticks dishes on how she turned her hobby into a full-on career by building the brand inside and out.
Growth Strategies

How to Jump From Startup to Startup Without Hurting Your Career

It's not taboo to jump from job to job anymore. But you have to know the right way to do it.
Marketing

15 Tips for Improving Customer Loyalty

Give customers a great experience, don't screw stuff up and other timeless advice.
Growth Strategies

How to Attract -- And Retain -- Staff When You Can't Pay Big Bucks

Here are the basics every entrepreneur needs to know about creating an employee benefits package.
Growth Strategies

Would You Give All Your Employees A Raise?

Raises have been few and far between in the past few years, but here's why Google gave all its workers a 10 percent raise this year.