Churn proof your business by paying attention early.
Many companies are seeing very positive results after using gamification for customer engagement
Besides traditional customer loyalty programs, small, personalized gestures go a long way in gaining and reinforcing a sense of exclusivity in the customers' minds.
Every employers must keep in mind these points to retain their performers.
These tips will help you leverage your existing customers to bring in new ones.
Glassdoor released new findings from its Global Salary Transparency Survey on Equal Pay Day.
Low wages and skimpy benefits are no bargain if good employees can't afford to keep working for you.
A far-reaching survey shows that workers who are paid fairly stay with a company that gives them opportunity and respect.
With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.
Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
A recent survey shows that, as a nation, we're pretty bad at unplugging. Here are five reasons you should.
While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.
While government cuts its real estate footprint, firms competing for knowledge workers are not crimping on office environments.