Retention

The Most Common 10 Reasons Clients Leave (and How to Prevent That)

Show each client the value you provide and do that on a regular basis.

Jayson DeMers

Why Paying a Living Wage Is Smart Business

Low wages and skimpy benefits are no bargain if good employees can't afford to keep working for you.

Data Reveal the 7 Factors for Optimal Employee Retention

A far-reaching survey shows that workers who are paid fairly stay with a company that gives them opportunity and respect.

Matt Straz

A Checklist to Get Your Customer-Loyalty Program Off the Ground

With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.

This Software Company Can Boost Your Retention Rate

Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.

Jeff Kauflin

4 Common Customer-Service Obstacles (And How to Fix Them)

Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.

Laura Fagan

You Need a Real Vacation (And So Do Your Employees)

A recent survey shows that, as a nation, we're pretty bad at unplugging. Here are five reasons you should.

Laura Entis

Getting Fickle Consumers to Buy Into Your Brand

While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.

Debra Kaye

Tech Firms Seeking Talent Spring for Spacious, Luxe Quarters

While government cuts its real estate footprint, firms competing for knowledge workers are not crimping on office environments.

Tucker Hughes

Want Loyal Customers? Talk to Your Hair Stylist.

Hair stylists livelihood depends on getting customers and keeping them happy. Here are a few tips all entrepreneurs can use.

Melody McCloskey

4 Ways to Increase Your Direct Mail Sales

After you've completed a few successful direct mail campaigns, use these four methods to build your sales.

Craig Simpson

Want Your Team to Perform Better? Try Positive Reinforcement.

No company picnics necessary. These simple steps could lead to increased profitability.