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More Posts on Retention
Show each client the value you provide and do that on a regular basis.
A far-reaching survey shows that workers who are paid fairly stay with a company that gives them opportunity and respect.
With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.
Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
A recent survey shows that, as a nation, we're pretty bad at unplugging. Here are five reasons you should.
While government cuts its real estate footprint, firms competing for knowledge workers are not crimping on office environments.