Retention

Customer Retention

Signs a Customer Is About to Leave -- and How to Prevent It

Churn proof your business by paying attention early.

Sandi Lin | 5 min read

				
3 Tips for Customer RetentionThese tips will help you leverage your existing customers to bring in new ones.

				Jana Barrett
			
					|			3 min read
			
Why More Than Half of Your Employees Are Looking for a New JobGlassdoor released new findings from its Global Salary Transparency Survey on Equal Pay Day.

				Lydia Belanger
			
					|			3 min read
			
The Most Common 10 Reasons Clients Leave (and How to Prevent That)Show each client the value you provide and do that on a regular basis.

				Jayson DeMers
			
					|			5 min read
			
Why Paying a Living Wage Is Smart BusinessLow wages and skimpy benefits are no bargain if good employees can't afford to keep working for you.

				Hari Ravichandran
			
					|			5 min read

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Employee Retention

Data Reveal the 7 Factors for Optimal Employee Retention

A far-reaching survey shows that workers who are paid fairly stay with a company that gives them opportunity and respect.

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Loyalty Programs

A Checklist to Get Your Customer-Loyalty Program Off the Ground

With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.

Jed Williams and John Swanciger | 4 min read

Retention

This Software Company Can Boost Your Retention Rate

Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.

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Ready For Anything

4 Common Customer-Service Obstacles (And How to Fix Them)

Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.

Laura Fagan | 4 min read

Vacations

You Need a Real Vacation (And So Do Your Employees)

A recent survey shows that, as a nation, we're pretty bad at unplugging. Here are five reasons you should.

Laura Entis | 5 min read

Ready For Anything

Getting Fickle Consumers to Buy Into Your Brand

While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.

Debra Kaye | 3 min read