Software and Apps
Can 'User-Experience' Experts Become 'Customer-Experience' Experts?
Small companies have mastered user experience; now it's on to the frontier of customer service.
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6 min read
4 Steps to Launching a Mobile App Even If You Don't Know How to Build It
You don't have to know how to build an app to get a good idea for one. Just add hiring developers to your launch check list.
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4 min read
Sometimes, Keeping the Project Moving Requires You to Gently Tell Clients 'No'
We all love great ideas but to get a product to market on time, and on budget, somebody needs to draw a line at good enough.
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5 min read
The Legacy Users You Might Meet in Enterprise Software Heaven
Leverage the power of the champions of new technology at your company to address the resistors of change.
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5 min read
The Survival Guide to Co-Founders Living Far Apart
In this tale of two cities, the principals built a startup while living hundreds of miles away. Here are their insights.
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4 min read