Software and Apps
Need Help Understanding Help-Desk Software? Read This.
Bringing order to the chaos with help-desk software.
Can 'User-Experience' Experts Become 'Customer-Experience' Experts?
Small companies have mastered user experience; now it's on to the frontier of customer service.
4 Steps to Launching a Mobile App Even If You Don't Know How to Build It
You don't have to know how to build an app to get a good idea for one. Just add hiring developers to your launch check list.
Sometimes, Keeping the Project Moving Requires You to Gently Tell Clients 'No'
We all love great ideas but to get a product to market on time, and on budget, somebody needs to draw a line at good enough.
The Legacy Users You Might Meet in Enterprise Software Heaven
Leverage the power of the champions of new technology at your company to address the resistors of change.
The Survival Guide to Co-Founders Living Far Apart
In this tale of two cities, the principals built a startup while living hundreds of miles away. Here are their insights.
