Need Help Understanding Help-Desk Software? Read This.
Online help-desk programs log, manage and track customer issues or tickets, as they're known, in a single window, streamlining your service process. For a rundown on what else these systems can do and why you should consider one, we called Jill Soley, vice president of marketing at San Francisco-based Freshdesk, a cloud-based help-desk solution provider, and asked her to, well, help.
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