Need Help Understanding Help-Desk Software? Read This.
Online help-desk programs log, manage and track customer issues or tickets, as they're known, in a single window, streamlining your service process. For a rundown on what else these systems can do and why you should consider one, we called Jill Soley, vice president of marketing at San Francisco-based Freshdesk, a cloud-based help-desk solution provider, and asked her to, well, help.
Chris DeLorenzo
Q: How can help-desk software benefit my business?
Black Friday Subscription Sale - Unlock this subscriber exclusive article and more for 50% off today.
Access all Entrepreneur content with no ads, unlock discounts, and get exclusive advice only available to our subscribers. Plus, our magazine delivered straight to your door.
Get 50% off an annual subscription today. Just use code SAVE50 at checkout.
Entrepreneur Editors' Picks
-
Online Scams Are More Sophisticated Than Ever. Here's How to Shop Safely on Black Friday and Cyber Monday, According to a Cyber Intelligence Expert.
-
This Guy Saved Barbie From Cultural Extinction. He Did It by Asking One Big Question.
-
The Top 5 Hot Franchise Categories for 2023, According to One Industry Expert
-
Why Can't We Resist Black Friday and Cyber Monday? A Behavioral Economist Explains the Psychological Forces That Make Sales Irresistible.
-
I Couldn't Sleep. I Obsessed Over My Failures. Then I Found the Weirdest Cure.
-
This Pitch Scored a $250,000 Investment — But It Almost Didn't Happen
-
Employees Were Demanded to Go Home. Here's How We Invite Them to Come Back.
