Patrick Proctor

Patrick Proctor

Vice President of Operations, Stash Tea Co.

Patrick Proctor is vice president of operations at Stash Tea Co. in Portland, Ore., and is an experienced organizational development, HR and strategic business planning leader. He writes about workplace issues.

Profit Is Not Enough for a Great 21st-Century Business
Corporate Social Responsibility

Profit Is Not Enough for a Great 21st-Century Business

Why corporate philanthropy is a must-have for a thriving company of today.
A Plea for More Executives to Do Pro Bono Work
Leadership

A Plea for More Executives to Do Pro Bono Work

When customers see a business leader taking seriously the act of giving back, this is good for the company's mission, brand and workplace culture.
Worried About Managing a Company Crisis? Take These 4 Proactive Steps
Crisis Management

Worried About Managing a Company Crisis? Take These 4 Proactive Steps

Do advance planning and you'll be able to bring structure, organization and calm if a disaster strikes your firm.
A Company Really Clicks When Mission, Brand and Culture Converge
Mission Statement

A Company Really Clicks When Mission, Brand and Culture Converge

For an organization to enjoy long-term, sustained growth, all three elements need to work in harmony.
6 Keys to Developing Millennials Into Managers
Leadership

6 Keys to Developing Millennials Into Managers

Yes, you can mentor and coach Generation Y employees to assume leadership roles.
7 Damaging Myths About Customer Engagement to Promptly Discard
Customer Engagement

7 Damaging Myths About Customer Engagement to Promptly Discard

Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.
5 Steps to Getting Better Employee Feedback (Even If You Hate It)
Leadership

5 Steps to Getting Better Employee Feedback (Even If You Hate It)

As an entrepreneur, feedback from your employees allows you to grow as a founder and lead your company down a successful path.
Soar Above, Rather Than Survive, a Product Recall
Leadership

Soar Above, Rather Than Survive, a Product Recall

Fitbit is the latest company that instituted a recall. Did it do it right? Also, seven steps to implement a recall program in your business.
Listen Up: How to Respond to Customer Complaints
Growth Strategies

Listen Up: How to Respond to Customer Complaints

Set up the proper processes to receive feedback in advance for sustained positive outcomes.