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Patrick Proctor
Patrick Proctor is vice president of operations at Stash Tea Company in Portland, Ore., and is an experienced organizational development/HR and strategic business planning leader. Patrick writes about workplace issues in the areas of leadership strategy, business operations and continuity planning and personnel/HR development.

5 Recent Stories

6 Keys to Developing Millennials Into Managers

6 Keys to Developing Millennials Into Managers

Yes, you can mentor and coach Generation Y employees to assume leadership roles.
April 18, 2014 in Leadership
7 Damaging Myths About Customer Engagement to Promptly Discard

7 Damaging Myths About Customer Engagement to Promptly Discard

Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.
April 11, 2014 in Grow Your Business
5 Steps to Getting Better Employee Feedback (Even If You Hate It)

5 Steps to Getting Better Employee Feedback (Even If You Hate It)

As an entrepreneur, feedback from your employees allows you to grow as a founder and lead your company down a successful path.
March 28, 2014 in Leadership
Soar Above, Rather Than Survive, a Product Recall

Soar Above, Rather Than Survive, a Product Recall

Fitbit is the latest company that instituted a recall. Did it do it right? Also, seven steps to implement a recall program in your business.
February 28, 2014 in Grow Your Business
Listen Up: How to Respond to Customer Complaints

Listen Up: How to Respond to Customer Complaints

Set up the proper processes to receive feedback in advance for sustained positive outcomes.
February 11, 2014 in Management & Operations