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To Create Great Customer Experiences, Do This

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This story appears in the September 2016 issue of Entrepreneur. Subscribe »

Ever contact a company for help with its product, only to have your inbox flooded with endless help-desk tickets? Nick Francis is here to fix that. As the cofounder and CEO of Help Scout -- which hit $3.5 million in revenue in 2015 -- he has created software that helps such businesses as Blue Bottle Coffee and Timbuk2 streamline their customer service operations (so customers actually get help rather than endless frustration). He tells us his dos and don'ts of building a business -- and keeping your customers happy.

Thomas Barwick | Getty Images

Related: She Built an App Without Knowing How to Code -- and is Now a Millionaire

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