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Two the Rescue

This dependable duo is on hand when technology gives you a hard time.

This story appears in the May 2004 issue of Start Up.

As owners of a Computer Troubleshooters USA franchise, John Enot Sr. and Sandy Schaap's days are filled with computer-related rescue missions. Attending to technical matters including computer repairs, upgrades, Web site design and IT consulting, they work on location and don't leave or charge for a job until the problem has been fixed. But their lives haven't always been devoted to saving distressed computer users.

Both Schaap, 57, and Enot, 62, spent the majority of their careers in the automotive industry prior to becoming franchisees. When Schaap was asked to retire from his postion as CIO for Toyota's technical R&D center in Ann Arbor, Michigan, he went in search of another job. He came across an article about Computer Troubleshooters when his wife was having computer problems and recognized it not only as a solution to his wife's technical troubles, but also as a solution to his own dilemma. He started researching the franchise and approached Enot, his friend of 20 years, about going into business with him.

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